Frequently asked questions
Questions we hear most often about our services and policies.
idea
Does every submitted idea receive a reward?
No. Rewards may be provided for selected ideas according to Synub's internal criteria.
How is a submitted idea reviewed?
It moves through intake, an initial check, internal review, and candidate selection. Shortlisted ideas are contacted by the email provided at submission.
privacy
Where can I request personal data deletion?
Use the privacy request page or user support. Including your reference number or the email you submitted helps us handle it faster.
How is the email I submit stored?
It is kept only to process and answer your submission, and you can request access or deletion through a rights request. Avoid putting sensitive data in the body.
policy
Can policies differ by service?
Yes. Additional service-specific policies may apply when a service has different characteristics.
Where can I read the policy documents?
The policies page lists the privacy policy, terms, refund policy, and open source notice in both Korean and English.
account
Do I need an account to submit a question or idea?
No. You can submit questions, ideas, and inquiries with just an email address.
support
How is Q&A different from contact?
Q&A is a public board where answers are published, while contact is a private 1:1 inquiry sent to the team. Use contact for sensitive details.
Cannot find your answer? Ask in the public Q&A. Go to Q&A